Privacy Policy RoyalBet33 –
Our Commitment to Protecting Your Data

Royalbet33 is a digital entertainment platform offering online casino, Sports Betting and related gaming services to players in Malaysia. We value the trust you place in us when you register and play on the royalbet33 platform, and we take our responsibility to protect your personal data very seriously.

This Privacy Policy describes the types of personal data we collect, the purposes for which it is collected, who may access it, how long it is retained, and your rights in relation to that data. This Policy applies to all users of the royalbet33 platform, including website visitors, registered players and former members.

Royalbet33 collects only the data that is strictly necessary to provide our services safely and efficiently. Below are the categories of data we collect:

We do not collect sensitive information such as biometric data, health records, religious beliefs or political opinions. All data collection is carried out transparently — you know what we collect and why.

Royalbet33 uses your personal data only for legitimate purposes that are directly related to delivering our services to you. Below are the specific purposes for which your data is used:

• Account Management: Creating, verifying, and maintaining your royalbet33 account so you can log in and use the platform securely.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost and ShopeePay, and handling your withdrawal requests within the stipulated timeframe.
• Identity Verification (KYC): Verifying your identity to meet Anti-Money Laundering (AML) legal requirements and Know Your Customer (KYC) obligations.
• Customer Support: Responding to enquiries, resolving complaints, and providing the technical assistance you need in relation to the royalbet33 platform.
• Platform Security: Detecting and preventing fraud, unauthorised access, bot usage, and any activity that is suspicious or harmful to the integrity of the platform.
• Personalisation: Recommending games you may enjoy based on your play history, and surfacing relevant promotions such as football bonuses during the EPL or Malaysia Super League season.
• Service Communications: Sending you important notices about your account, policy updates, royalbet33 promotions, and relevant platform updates.

Royalbet33 processes your personal data on valid legal grounds under the Malaysian Personal Data Protection Act 2010 (PDPA):

• Contractual Performance: Processing required to fulfil the agreement between you and royalbet33 — including managing your account, processing deposits and withdrawals, and providing access to games.
• Legal Obligation: Processing required to comply with Malaysian law, including KYC requirements, AML reporting obligations, and financial record-keeping.
• Consent: For specific purposes such as marketing communications and the use of optional cookies, we request your explicit consent, which may be withdrawn at any time.
• Legitimate Interests: Processing required for the legitimate interests of royalbet33 that do not override your fundamental rights and freedoms — such as internal analytics to improve the platform.

Royalbet33 does not sell, rent, or trade your personal data to any third party for their commercial purposes. However, there are limited circumstances in which we may need to share your data:

• Payment Service Providers: To process deposits and withdrawals via Touch 'n Go, GrabPay, DuitNow, FPX and other Malaysian e-wallets — only the data necessary for that specific transaction is shared.
• Game Providers: Third-party game providers that supply games for the royalbet33 platform may receive the game session data necessary to operate those games.
• Legal Authorities: Where required by Malaysian law, a court order or a lawful investigation by a regulatory authority, royalbet33 will comply with the relevant disclosure requirements.
• Technical Service Providers: Cloud infrastructure, cybersecurity, and analytics service providers that help us operate the platform — all bound by strict data protection agreements.

Royalbet33 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or accidental disclosure:

• Data in transit is encrypted using the TLS 1.3 protocol, and data at rest is encrypted using AES-256 encryption.
• Role-based access control (RBAC) ensuring that only authorised personnel can access player data, strictly in accordance with their job responsibilities.
• Regular access log audits and real-time monitoring to detect any suspicious or unusual activity.
• Regular security testing and vulnerability assessments conducted by independent cybersecurity teams.
• A mandatory information security awareness training programme attended by all royalbet33 staff with access to player data.
• A clear incident response procedure to address any data breach swiftly and effectively, including notifying affected players within the stipulated timeframe.

While we take all reasonable steps to protect your data, no security system is completely impenetrable. We encourage you to take personal security measures as well, such as using a strong password and keeping your login details confidential.

The royalbet33 platform uses cookies and similar tracking technologies to enhance your user experience and ensure the platform functions correctly. Below are the types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as secure login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects anonymous information about how users interact with the royalbet33 platform to help us identify areas for improvement.
• Preference Cookies: Saving your preferences such as language, display settings, and game preferences so you do not have to reconfigure them on every visit.
• Marketing Cookies: Used to display relevant promotions to you based on your interests and activity on the royalbet33 platform. These cookies can be disabled through your account settings.

Royalbet33 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to you. The deletion process follows established security procedures to ensure the data cannot be recovered.

As a royalbet33 player, you have the following rights regarding your personal data that we hold. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the rights above, please contact the royalbet33 privacy team by email at support@royalbet33.ws. We will process your request within 14 working days and may need to verify your identity before doing so.

In operating the royalbet33 platform's global operations, your personal data may be stored or processed on servers located outside Malaysia. When this occurs, royalbet33 ensures that such data transfers are carried out with adequate safeguards:

• We only engage service providers in countries or regions that offer a level of data protection equivalent to Malaysian standards.
• All cross-border data transfers are governed by binding contractual agreements that require an equivalent level of data protection.
• Our cloud service providers comply with international security standards, including ISO 27001 and SOC 2 Type II.

Royalbet33 services are exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

Should we discover that we have collected data from a minor, we will take immediate steps to delete that data and close the relevant account. If you believe a child has registered an account with royalbet33, please contact us immediately at support@royalbet33.ws.

If you have any questions, concerns or complaints regarding how royalbet33 handles your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels: